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HP Color Printer Ignores Big Print Jobs. Help!?

We have an HP LaserJet 5550 Color Printer and for some reason it's ignoring print requests on files with large filesizes. We're trying to print business cards from a document that is around 5MB and the printer just ignores the request. We had our technical support look at it and he said the printer won't print large filesizes. What kind of commercial printer doesn't print large filesizes?? Is there something wrong with the printer? Should it be able to handle big filesizes? Thanks!

Public Comments

1. Check to see what the maximum DPI setting is for the printer by going into it's properties setup, if the document exceeds this, then lower the DPI and try printing again.
2. The printer may not have large enough memory. Increasing the size of the onboard memory may fix this problem. Breaking the document up into smaller parts may also fix it.
3. If the printer memory is too small, the file size may cause an overload, or the printer simply rejects it as it cannot fit in memory. Easiest way to see if this is the problem is to buy extra memory, install and test. If that does not work you can always return the memory. Finally, you have a tech guy who does not understand printers. Why not call HP tech support about it? They should know!