I have a Dell Dimension with Windows XP. I bought a new HP printer. I cannot download the software from the disk provided or from HP.com I bought a new USB cable and I bought some new RAM -512 for a total of 768. These were no help. I took it to FRY's- a local electronics store- for them to load the program because I thought I was doing something wrong. It failed for them too. What happens is when it starts to load, it gets to a certain point about half way thru and it rapidly slows down and then stalls and freezes. It will not download....the guy at the store says it is a software problem. I called HP and the guy changed some tabs...but it still does not work..my neighbor is an IT tech but she did not have any quick fix ideas. I am out of ideas and patience. You may or may not be aware of how useless a computer is without a printer. I tried a Lexmark printer and it failed the same way too, but I returned it thinkiing it was the printer and bought the HP. Can someone please help me ? I do not want to have to buy a new comp just to have printer. There has to be an easy fix. Like other things, it is easy if you know how. Many thanks in advance.