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Keyboard locked out on HP Ze5200 - how do i unlock it?

The keyboard on my laptop is not working. I have tried: 1. uninstalling it and reinstalling 2. updating the BIOS 3. Pressing keys with the padlock symbol on them 4. Rolling back/uninstalling the drivers It will not let me use System Restore and when it boots up, the laptop seems to not recognise me depressing the F2 or F8 keys. Here is the wierd part though... When I open 'command prompt' from the start/accessories menu, I can type into this box on the C:\ prompt. However, I cannot type into any application on the PC: Office, Internet explorer, notebook, etc. So the question is: a. Is there a solution to unlock this keyboard or... b. Is it unserviceable and needs repalcing.

Public Comments

  1. If it works on a command prompt then the problem is within windows, but I am curious that it does not recognise key presses at bootup. I would try removing and adding a keyboard language to see if this solves the problem, and a viral scan would not go amis either.
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