HP Store Online

Bought laptop broken, need help with graphics card comparisons for a new laptop...?

I bought a Toshiba Satellite A305-S6898 from Best Buy 2 weeks ago... it was on sale for $649 down from $949. It had a few problems, one being webcam the other a problem with start-up. I brought it into them within 4 days of purchase and they were going to replace it with the same model just from a different store. Today I called (since they never called me like I was told they were going to) to find out where the other computer was. Apparently the other store never shipped it and they sold out of them, they had 5 in stock a week and a half ago. The BB employee I spoke with told me they could send mine out for repair and it would be another week and a half to two weeks before I got it back. A month total dealing with this crap. I told him no way that I bought the laptop because I actually use it and to replace this one with something else. He told me they could replace it with a different brand within the same base price range (which mine base was $949). The problem is I bought the Toshiba because I wanted that specific brand and nothing else. They have another laptop there, same EXACT thing as mine except the base price is $779 and the graphics card is a bit better. Mine has a Radeon HD 3470 with 256MB video memory and the other a Radeon HD 3650 with 512MB video memory. I was told he spoke to a manager and they could not replace mine with the other laptop because of the base price difference. I don't even know if the manager knew the actual base price of mine, I think he was just told I paid $649 for it. I'd like to know if anyone knows the price difference in these graphics cards. I don't want an HP or a Dell laptop like the sales associate was trying to give me, I want the one I have just not broken and since i've already been dealing with this for 2 weeks with no help whatsoever, I think the managers should be a bit more helpful seeing as I purchased a broken model from them and my trying to get help has led me nowhere... and if I knew the actual price difference in these graphics cards it could probably help me out a bit, or if anyone has any ideas what I can do about this situation... K well first, I didn't ask to be judged on where I bought my computer... I live in a small town and needed it quick and did research on the laptop itself. Second, i'd rather not buy direct from Toshiba since I would be getting a lower quality for the price I paid.

Public Comments

1. You should just get a total refund from Best Buy and order a new one direct from Toshiba and get their extended warranty. http://www.toshibadirect.com/td/b2c/home.to Best Buy goes by the price paid at time of purchase and not the original asking price. They might agree to let you pay the difference between the two lap tops. Hope this helps
2. I hope you have learned a hard lesson: Never buy anything from Best Buy. Those that do usually regret it.