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Which is better between HP or Toshiba laptops?

I'm about to FREAK!!! I bought a HP Pavilion dv9310us in June, and it crashed twice. I sent it in for repair once, and it's still not working. They gave me a whole new hard drive, but it won't work... it wouldn't turn on , and it couldn't be repaired, so I sent it back to the shop. So... now I have a Toshiba Satellite P205-S6337 and it's ok... I don't like the thickness of it, and it's not as "pretty" as the HP. I notice it's easier to navigate on the HP, and sometimes I get weird happenings on the Toshiba. But, HP customer service was good, for the fact that I could go online and get online chat tech support. When I called, it was India... but that's the Phone and online service. The service repair is in the States. When you return HPs, it's free if under warranty. Toshiba doesn't have online chat support, and the customer service is in Japan. They don't do FREE shipping.. it's $29 both ways. Should I keep the Toshiba or keep looking?

Public Comments

1. keep the toshiba. In my experience, it is one of the best out there. I NEVER had any problems with any of mine.
2. Hi, computers are wired. Tosiba, brands are good becuase they are made from japan. To be on the safe side for the moment keep the toshiba pc and look for DELL. They have good customer service, UK support, discounts on offer, sometimes free delivery with additional free memory and upgrades, depends on what you are buying. recommended.
3. I use HP it works fine I know people with toshiba they work fine(the browsing thing depends on your operating system) HP does have costumer service and other services for free( I dont know about toshiba on this matter) I think you should forget how pretty it is we have been using HPs in our house for over 10 years(of course we switched computers but we always buy HP) they last a long time, but I cant say I'm satisfied with my new HP printer... it wont even print... :[
4. go for hp laptops. this time maybe u can look at dv5000 or dv25000 or even tx1000. i have a hp tx1000 and it roxs until now. don come to a conclusion that hp laptops suck juz bcoz urs crashed. it is juz one out of a million. i agree that hp service is good. and the imprint finish is way bttr. i guess u must go for another hp one or even compaq. compaq's quality drastically improved by merging with hp. if u r still annoyed about hp, then look out for dell. if u don mind how much u pay, go for sony vaio. they r the best in everything- quality, design, specifications, service and most of all the dual lamp lcd screen. good luck in ur selection.
5. You don't know enough about computers to care much what's the brand or what's exactly inside. First of all do your research online to get the approx prices of laptops you like. Then go to your local computer supermarket and play with them for a while to feel and touch the best so you avoid keyboard/noise/color/desing suprises. Then choose what is the best deal for you. Forget all that bad bad laptops from HP and excellent laptops from Toshiba, if you are unlucky all the series of your local shipment can have the same bug the others in a different state don't (same type). As you said HP has a great customer service while Toshiba doesn't. If you are lucky and get a flawless laptop, you don't need support at all. My final suggestion would be: get the one you like (design), choose what you think you need (hardware), don't worry about the brands but make sure wherever you buy it you have a replacement guarantee so if it goes wrong, they can give you a NEW laptop (won't try to fix it) or REPLACE it with a different one (even if more expensive one).
6. I have been in the IT world for 10 years and have found that I have had the least amount of issues with Dell machines. Not that I don't like any other vendor but any time I had an issue with a dell machine that was under warranty and they couldn't fix it they sent a new one in it's place. But the best thing you can do for yourself is to look at the reviews and ratings on any computer you want to buy.