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Problems with DesignJet 430 printer?

I have an HP Designjet 430 printer and recently it has been refusing to take paper. We suspect it is something to do with the laser, which may need cleaning. Has anyone got any ideas on how to do this, or how to fix the problem? Thanks :-)

Public Comments

1. If you go to the site below you'll see a link to live chat with HP experts. Might be worth asking them. https://h41186.www4.hp.com/country/us/en/home.html?pageseq=832947 Hope this helps!