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Case Study:Customer Service Online: The HP DesignJet?

hello, everybody.. can help me find questions regarding case study 'Case Study:Customer Service Online: The HP DesignJet "...i gv me the answer as well as posible..thanks

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1. 1. What is your evaluation of the costs and benefits of this project? 2. How could the HP-BCD marketing team measure the level of success of the new web site? 3. What action plans could the marketing team design and implement in order to increase the web site's success? 4. What could be done to further involve and commit the HP Sales and Technical Support Organizations? 5. Would you suggest any changes in the specific contents of the new web pages? Which ones? Why? 6. In your opinion, will the new Web project generate further changes in the HP organization? 7. Who should be designated as the Web master; to be in charge of the new web site? What should be the new job description?