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HP nightmare?

I am a research engineer at the National University of Singapore. My Pavilion notebook after sending for warranty repair on 3/12/2007 returned after 2 weeks on 19/12/2007 with many scratches. After just one day spoilt again (defective LCD in both cases). After sending in again on 21/12/2007 and complaining to the service center, they agreed to send me a replacement. At first they said it would take a few days but now they say it will take two weeks. I am sick and tired of waiting and having to constantly monitor my case. I have lost all confidence in HP. This is my first and last purchase. It has already wasted 2 months of my warranty. The laptop spoilt after only 3 weeks of use (purchased on 28/10/2007). Today is already 28/12/2007. I wish to request a full refund for both my laptop and the extended warranty so that I can forget this nightmare and get a different brand laptop. Is it possible to get a refund from HP? What are the channels to take? The laptop model is dv6609tx

Public Comments

1. I would think a letter to the Customer Support claiming poor service and mental anquish might help. Be sure to enclose all your paperwork and problems. Sarge
2. This is exactly what happened to a friend of mine, and they will not give you a refund. For some reason they dont seem capable of working on a computer without completely destroying it.
3. Did you purchase the laptop directly from them? The HP Home & Home Office Store will accept product returns and exchanges up to 21 days after delivery, except on opened, boxed software and excluding gift cards except where required by law. After the 21 day period has ended, support for defective merchandise will be provided by HP customer care. The HP Home & Home Office Store will refund tax, if applicable. Original shipping and handling charges and opened, boxed software will not be refunded. By returning an item(s) from your original purchase, the remaining purchase may no longer be eligible for a discount; the original discount applied will be subtracted from the purchase price of the item(s) being returned. To receive a complete refund, all items from the original purchase must be returned. (Discount examples include, but are not limited to, Gift with Purchase, Free Gifts, Quantity Discounts.) Return period We encourage you to try out your products right away so that if there is a problem, you can return them before the returns deadline. We accept returns and exchanges for up to 21 days after delivery, except on opened boxed software and gift cards (except where required by law). After the 21-day period, you can get support for any product issues from HP Customer Care. http://www.shopping.hp.com/webapp/shopping/return_exchange.do?jumpid=hpr_R1002_USEN I am sorry; it looks like their return policy is 21 days, if you bought direct from HP. I think some stores have in-store policies that allow 30, 60, or even 90 days. Since you've had it for 62 days, I don't know if you'll be able to get a refund, but I would certainly try. Call them today and be firm or if you got it at a store somewhere, take it back where you bought it, and I'd do it today. I hope you are able to get a refund; sounds like you've really had a time. Good Luck!